faq - courseware.hrdpress.com

Frequently Asked Questions
How can I use courseware content? Your use of courseware is unlimited at a single site. You can modify files, change the name and make unlimited copies. What are the limits of my use? Your organization can't resell HRD Press courseware. Refer to the terms and conditions document that was provided with your purchase. How are the Courseware Titles provided? If you purchase an individual courseware title(s) we ship you a CD or DVD. If you purchase a collection we ship you a CD or DVD overnight delivery. Do you offer a money back guarantee? Yes, we offer a 90-day “no questions asked” money back guarantee. What type of support do you offer? We offer Phone support from 8am to 6pm est. We guarantee 24 hour turnaround on support inquiries sent through our online support form. Can I get a hard copy of the courseware materials I purchase? We offer hard copies of these workshop materials for $75 per title. The Microsoft Word files we send you are set up to print back-to-back pages on demand. It is less expensive for you to do your own print on demand. That’s one of the benefits of courseware workshops. We also assume that customers will be re-branding and modifying their files. That’s the other important reason customers need to have electronic files. Our instructional design makes customization easy. How do I customize courseware? You can customize workshop materials any way you want. You can modify exercises, change the name of the workshop, edit out material, add material, modify the context of examples to be consistent with your industry, etc. There are no limitations on how you customize. We even provide you a short Customization Tips document when you purchase our courseware that gives you some guidance on how to approach customization as well as some procedures used in Microsoft Word to re-paginate modified workshops. How can I purchase courseware? You can pay by Credit Card (Visa, Master Card, or American Express) or with a Purchase Order. Once you purchase, the product is yours, there are no other fees at any time. I'm a Consultant. Can I use courseware with my clients? Yes. You can customize and print the materials for classroom training with as many clients as you choose. However, you can not distribute the electronic files or reproduction rights to your client unless a seperate site license for the courseware is purchased.

Frequently Asked Questions

How can I use courseware content?

Your use of courseware is unlimited at a single site. You can modify files, change the name and make unlimited copies.
What are the limits of my use?

Your organization can't resell HRD Press courseware. Refer to the terms and conditions document that was provided with your purchase.
How are the Courseware Titles provided?

If you purchase an individual courseware title(s) we ship you a CD or DVD.

If you purchase a collection we ship you a CD or DVD overnight delivery.
Do you offer a money back guarantee?

Yes, we offer a 90-day “no questions asked” money back guarantee.
What type of support do you offer?

We offer Phone support from 8am to 6pm est. We guarantee 24 hour turnaround on support inquiries sent through our online support form.
Can I get a hard copy of the courseware materials I purchase?

We offer hard copies of these workshop materials for $75 per title. The Microsoft Word files we send you are set up to print back-to-back pages on demand. It is less expensive for you to do your own print on demand. That’s one of the benefits of courseware workshops. We also assume that customers will be re-branding and modifying their files. That’s the other important reason customers need to have electronic files. Our instructional design makes customization easy.
How do I customize courseware?

You can customize workshop materials any way you want. You can modify exercises, change the name of the workshop, edit out material, add material, modify the context of examples to be consistent with your industry, etc.

There are no limitations on how you customize. We even provide you a short Customization Tips document when you purchase our courseware that gives you some guidance on how to approach customization as well as some procedures used in Microsoft Word to re-paginate modified workshops.
How can I purchase courseware?

You can pay by Credit Card (Visa, Master Card, or American Express) or with a Purchase Order. Once you purchase, the product is yours, there are no other fees at any time.
I'm a Consultant. Can I use courseware with my clients?

Yes. You can customize and print the materials for classroom training with as many clients as you choose. However, you can not distribute the electronic files or reproduction rights to your client unless a seperate site license for the courseware is purchased.

Phone:
1-413-253-3488

Toll-Free:
1-800-822-2801

Fax:
1-413-253-3490

Or:
Contact Us Online